Module 3: Communication and Conflict Management

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Content

Communication is often the first victim in situations of conflict and disaster. This module concentrates on what constitutes effective communication by means of practical, in-class exercises and a central case study. Ensuring effective communication within rapidly changing and evolving situations not only involves the appropriate use of a range of media, but also the precise formulation of messages, along with feedback to ensure clarity.

Links are made between effective communication in challenging situations and the appropriate exercise of leadership at different levels within organisational hierarchies, traditionally gold, silver and bronze. Participants are introduced to the need for flexibility and agility in response to the demands of those situations with which they are confronted and the needs of those with a legitimate stakeholder interest in them.

What you will be able to do
On successful completion of this module you will be able to:
  • Demonstrate an understanding of the relationship between communication and conflict management
  • Communicate effectively to a range of audiences, both within the command structure and also with legitimate stakeholders
  • Evidence the need for messages to be framed according to the changing contexts and audiences involved in an emergency.
  • Demonstrate the ability to respond appropriately and empathetically to the particular interest groups and situations.
Assessment arrangements
The assessment arrangements comprise two parts; the first by means of Group presentations and responses to questions in the form of a Press Conference; the second, to be completed following the workshop, being the creation of a Portfolio/Toolbox.

Communication and Conflict Management


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